Question 1

How quickly will someone respond to my request?

Accepted Answer

Requests are reviewed during business hours, and many customers receive same-day responses. Inspection requests are prioritized, especially for bed bugs and termite concerns. These are reviewed for same-day availability whenever possible.

If no inspection times are available or the request is submitted after 12 PM, the request may be escalated to a customer service representative to check additional availability with the inspector.

Pest, mosquito, and rodent inspection requests are also reviewed for the earliest available appointment based on scheduling and routing.

Question 2

How do I schedule service?

Accepted Answer

Submit the contact form, request an estimate, or call us. Once we receive your information, we confirm availability and schedule your appointment based on your location.

Question 3

Do you offer same-day service?

Accepted Answer

Same-day service is often available Monday through Friday if scheduled before 12 PM. Availability depends on location and technician routing.

Question 4

What are your service hours?

Accepted Answer

Appointments are available Monday through Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 6:00 PM. We are closed on Sunday. Same-day service may be available if scheduled before 12 PM depending on location and availability.

Question 5

What information should I include when contacting you?

Accepted Answer

Include your address, the type of service you need, and how soon you'd like service. This allows us to check availability and schedule your appointment faster.

Question 6

Do you provide estimates before service?

Accepted Answer

Yes. We review your request, confirm details, and provide pricing before service begins. Some services may require an inspection to provide accurate pricing.

Question 7

Will you treat the same day or start with an inspection?

Accepted Answer

Some services can be completed the same day, while others begin with an inspection. Inspection appointments are scheduled through our online booking system and are based on inspector availability.

Question 8

Do I need to be home for service?

Accepted Answer

Most services can be completed without you being home. As long as we have access to the necessary areas, service can be performed and details will be provided after completion.

Question 9

I’m already a customer. Can I request service here?

Accepted Answer

Yes. Existing customers can request additional service, report an issue, or manage appointments using their online account. This is the fastest way to request service or make changes:

https://clienthub.getjobber.com/client_hubs/2a7862c1-e46b-447a-a923-11c893bfa19a/login/new?source=share_login

You can also submit a request here. Include your address and details so we can locate your account and schedule accordingly.

Question 10

Can I reschedule or skip an upcoming service appointment?

Accepted Answer

One-time appointments and inspections can be rescheduled by providing your preferred date and time.

Recurring pest control services are scheduled to maintain continuous protection. Rescheduling is typically limited to within 2–3 weeks of the original appointment date. Skipping service or moving appointments out by a month or more is not recommended because it can allow pest activity to increase and may shift your normal service schedule.

If you need to adjust a recurring visit, provide your preferred date and we will schedule the closest available option within the allowed timeframe.

Question 11

Can I call instead of using the contact form?

Accepted Answer

Yes. You can call or submit the contact form. Both options allow us to gather your information and schedule service.

Question 12

What areas do you service?

Accepted Answer

We service Forney, Rockwall, Terrell, Kaufman, Royse City, Crandall, Heartland, Mesquite, Sunnyvale, Greenville, Mabank, Tool, East Dallas, and surrounding communities.

Question 13

How much does service typically cost?

Accepted Answer

Pricing depends on the type of service, size of the home, and level of activity. We provide clear pricing before service begins, and some services may require an inspection for accurate pricing.

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Answers to Common Questions

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